Shipping & Delivery

Our standard freight charges are:

• Anywhere in Australia & New Zealand flat rate of $14.99 for up to 5 Buzzies. We use door-to-door delivery through TOLL Couriers.
• For orders over 5 Buzzies please email john@moosebaby.co.nz

 

How long does shipping take?

The usual delivery times are as follows:

• Australia 3-10 working days
• New Zealand: 2-3 working days.
• Christchurch (NZ) and surrounding areas: 1-2 days.
• Rural delivery addresses (NZ): can take up to 10 working days.

 

Which shipping method do you use?

Australia | door-to-door priority tracked courier service using NZ Post Courier  https://www.nzpost.co.nz/tools/tracking

New Zealand | door-to-door priority tracked courier service using TOLL Couriers www.toll.co.nz. 

 

Can you ship to PO Boxes?

No, sorry.

 

Do you allow pickups?

We are based in Christchurch. If you would like to pick up a product, please contact us on 0211905564  

 

What happens if my parcel hasn’t arrived?

If your parcel has not arrived within 5 working days please track your parcel using TOLL Couriers www.toll.co.nz or for Australia use https://www.nzpost.co.nz/tools/tracking using the tracking number provided in your email. If you need further assistance please contact your nearest branch of NZ Post and quote your tracking number. Alternatively you can contact us at jane@moosebaby.co.nz or phone us on +642119055564 and we’ll help you track your parcel.