Shipping & Delivery

Our standard freight charges are:

  • Anywhere in Australia & New Zealand flat rate of $8.99 using door-to-door delivery through TOLL Couriers.
  • FREE shipping: We offer FREE shipping on orders over $150.
  • NZ Rural addresses (RD) $12.99
  • Waiheke Island (NZ) $15.99

 

How long does shipping take?

The usual delivery times are as follows:

  • Australia 3-5 working days
  • New Zealand: 2-3 working days.
  • Christchurch (NZ) and surrounding areas: 1-2 days.
  • Rural delivery addresses (NZ): can take up to 10 working days.

 

Which shipping method do you use?

Australia | door-to-door priority tracked courier service using TOLL Couriers www.toll.com.au

New Zealand | door-to-door priority tracked courier service using TOLL Couriers www.toll.co.nz

 

Can you ship to PO Boxes?

No, sorry.

 

Do you allow pickups?

We are based in Tai Tapu, Christchurch. If you would like to pick up a product, please contact us on 03 329-6790.

 

What happens if my parcel hasn’t arrived?

If your parcel has not arrived within 5 working days please track your parcel using TOLL Couriers www.toll.co.nz or www.toll.com.au using the tracking number provided in your email. If you need further assistance please contact your nearest branch of TOLL Couriers and quote your tracking number. Alternatively you can contact us at jane@moosebaby.co.nz or phone us on +643 329-6790 and we’ll help you track your parcel.